Architected migration of legacy ownCloud to containerized Nextcloud (in Podman Quadlets) for 100+
users, improving scalability and introducing declarative configuration management in a traditionally
manual administered IT environment.
Developed Ansible playbooks to automate server provisioning and configuration management,
reducing manual setup time by ~80%
Deployed IPsec VPN infrastructure between multiple state government clients and our organization,
ensuring uptime and compliance with various, often differing security requirements per-state.
Contributed to incident response runbooks and BCDR planning, participating in quarterly disaster
recovery drills to validate processes with a 4-hour RTO goal.
Diagnosed and resolved network connectivity issues across 10+ remote offices, reducing MTTR
through systematic troubleshooting and RCA.
IT Support Specialist
December 2016 - December 2021
Handled daily break/fix technical support tickets by internal staff and management
Designed and implemented automated OS deployment for 200+ PCs, reducing provisioning time by
70% (from 2 hours to 36 minutes per device) and enhancing scalability.
Led 2019 headquarters network upgrade, coordinating with Stellarware leadership, building
maintenance, ISPs, cabling contractors, and vendors (ADT, Datel), ensuring seamless migration and
30% latency reduction for 500+ users.
